An electric golf trolley is a purchase for many seasons. So before buying you want to know: what happens if something does not work? Are spare parts available? Who takes care of the repair? In this guide we explain how service, spare parts and warranty work at GOOTER and what you can do to make things quick if it ever matters.
The key points in brief
- Spare parts are available.
- Service and repairs are coordinated through GOOTER.
- If a replacement unit is required under the statutory warranty, we will arrange it.
- For our golf scooters, we coordinate repairs through partners, generally in your region.
Spare parts
Spare parts are available. For a unit with a battery, motor, wheels and folding mechanism that is an important point, because wearing parts are part of normal use. If a part is missing or damaged, write to us with a short description and, if possible, a photo. We will then clarify which part you need and how it gets to you.
Service and repair: how it works
Step 1: contact us
You can reach us through the contact form or by email at support@gooter-golf.com. You do not have to look for a workshop yourself, because service and repairs are coordinated through GOOTER.
Step 2: have your documents ready
For quick processing, the E-CadPro manual recommends sending the following details:
- proof of purchase, for example the invoice
- serial number, if available
- a short description of the fault
- photos or a video showing the problem
Step 3: we clarify the next steps
Based on your details, we clarify whether a spare part is enough, whether a repair is needed or whether a replacement is an option. We coordinate the process with you.
A special case: the golf scooters
For our golf scooters, we coordinate repairs through partners, generally in your region. This applies to the E-CadPro, the BalancePro, the SeatStand 3.0 and the E-CadCruiser Pro. GOOTER remains your contact for the arrangements.
What to know before you buy
For a unit with a battery and electronics, service is not a side issue. That is why you will find the key statements on spare parts and service on the product pages and in the manuals. They also explain how to charge, store and care for the unit. If you follow this advice, you extend the service life of your trolley and avoid many typical faults. Also keep your invoice, because it serves as proof of purchase if you want to make use of service or the warranty.
Statutory warranty
For consumers, the statutory warranty applies. According to the manual, the period is generally two years from handover, unless a longer period is mandatory. A voluntary guarantee exists only if it is expressly stated as a “guarantee”.
If a replacement unit is required under the statutory warranty, we will arrange it. For returns and withdrawal, please read the refund policy, as that is a separate process.
How to keep repairs rare and simple
- Read the manual: The manuals explain charging, storage and care for each model.
- Check before every round: brakes, wheels, locks, handlebar, battery seat and visible cables.
- Treat the battery properly: Batteries are wearing parts, and their capacity decreases over time for technical reasons. Gentle charging and storage help.
- No modifications: Changes to the electrics, battery, brakes or frame are not intended. According to the E-CadCruiser Pro manual, repairs to the electrics, battery and safety-relevant components belong in the hands of qualified specialists or GOOTER service.
If the unit reports a fault, for example by flashing red on the E-CadPro, switch it off, check the battery seat and plug connections and restart. If the fault persists, contact support.
Frequently asked questions
Are spare parts available for GOOTER units?
Yes, spare parts are available. Tell us which part you need and, if possible, send a photo.
Who repairs my unit?
Service and repairs are coordinated through GOOTER. For the golf scooters, we coordinate repairs through partners, generally in your region.
What happens if my unit has to be replaced under the warranty?
Then we arrange it. Contact us with proof of purchase, a description of the fault and, if possible, photos or a video.
Conclusion and recommendation
Service at GOOTER means one point of contact, available spare parts and coordinated handling. Keep your proof of purchase and serial number to hand, and things will go faster if it ever matters. If you have questions, get in touch via the contact form, and read the manuals and the refund policy.
All models except the BalancePro are in stock, with delivery usually within 7 business days and EU-wide shipping. Shipping costs are calculated at checkout. The BalancePro is available on request.
