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Legal guarantee

At least two years of legal guarantee of conformity for goods sold in the European Union.

Consumers can exercise their rights under the legal guarantee, e.g. when the goods do not correspond to the description or do not function as intended. Sellers are liable for any lack of conformity that existed at the time of delivery and becomes apparent within the legal guarantee period. In such cases, sellers must offer free repair or free replacement and, in certain cases, a price reduction or a full refund of the purchase price.

In some countries, a longer legal guarantee period applies. For second-hand goods, a shorter period may apply, but not less than one year.

What to do if you receive non-conforming goods? 1. Notify the seller of the problem as soon as possible. 2. Provide proof of purchase, e.g. the receipt, invoice or a bank statement.

Sellers and manufacturers can also offer commercial guarantees that apply independently of the legal guarantee.

More information: europa.eu/youreurope/guarantees · Terms of service (warranty and service)