Shipping policy
SHIPPING AND DELIVERY TERMS
1. Scope
These shipping and delivery terms apply in addition to our GTC for all orders placed via gooter-golf.com.
2. Shipping area
We deliver within the countries selectable at checkout. Whether delivery to a specific address or area is possible follows from the order process. Deliveries to island regions, remote areas or hard-to-access regions may be subject to special restrictions, surcharges, which we show at checkout before the order is placed, or longer delivery times. Where delivery to countries outside the European Union is possible, customs duties, import charges, taxes and fees may apply there, which are borne by the customer as recipient.
3. Shipping costs
3.1 The applicable shipping costs are shown at checkout before the order is placed. The following shipping costs currently apply per order within the EU: electric golf trolleys E-CadOne, E-CadFollow Light and E-Cad Follow App Pro, ride-on golf trolley E-CadPro, golf cart E-CadCruiser Pro and golf scooters Ecad SeatStand 3.0 and BalancePro: 95 EUR; E-CadLight Carbon Remote and Hybrid Bag: 25 EUR; Travel Hard Case and beach headrest: 19 EUR. If an order contains items from several of these groups, the respective shipping costs are added together.
3.2 Free shipping only applies if expressly stated in the specific order process. Otherwise, only the shipping costs displayed at checkout apply.
3.3 Additional costs arising from incorrect address information, non-acceptance, failed delivery, repeated delivery attempt, return transport, storage or special delivery for which the customer is responsible may be charged in accordance with Section 11. In the event of an effective withdrawal, only the provisions of the withdrawal notice apply.
4. Shipping method
4.1 Shipping is carried out depending on product, availability, destination area and logistical necessity via parcel service, freight forwarder or another suitable transport service provider.
4.2 The GOOTER may be subject to special transport requirements due to size, weight, packaging dimensions and the lithium battery. This may affect the choice, lead time and delivery modalities of the transport service provider.
4.3 Unless expressly agreed otherwise, delivery is made to the delivery address provided by the customer. Delivery to parcel shops, pick-up points or other alternative delivery locations is at the discretion of the respective transport service provider and is not owed by us.
4.4 Delivery is made to the delivery address provided; for freight shipments kerbside or, where the carrier offers this, to the first accessible entrance door (house, flat or garage door). Carrying the goods into rooms, setting them up, assembly and commissioning are not owed unless expressly agreed.
5. Delivery time and delivery window
5.1 We deliver in most cases within 7 business days. Business days are Monday to Friday, excluding public holidays in Austria. The delivery time begins on conclusion of the contract or, where payment is made by prepayment, on the day after you instruct your bank to make the payment.
5.2 The indication of 7 business days describes our usual delivery time and is a guide value. Occasionally, delivery delays may occur. In that case we will inform you without undue delay by e-mail of the expected delivery time.
5.3 The binding latest delivery date is, unless a different delivery date is expressly stated in the order process or in the order confirmation, the 30th day after conclusion of the contract or, where payment is made by prepayment, the 30th day after you instruct your bank to make the payment.
5.4 If a delivery window, a pre-order period or a batch delivery is expressly stated on the product page, at checkout or in the order confirmation, this period applies as the agreed delivery time in place of the provisions in 5.1 to 5.3.
5.5 Delivery time indications, delivery periods and delivery windows are not fixed-date transactions, unless we expressly designate a date as a binding fixed date or it follows from an express agreement or from the circumstances that performance must take place at exactly that time. Individual agreements take precedence.
6. Batch and pre-order model
6.1 We reserve the right to deliver GOOTER products from stock, in pre-sale or as part of production and shipping batches, depending on the production and logistics situation.
6.2 If a product is offered as a pre-order or batch product, the delivery period communicated in the shop or in the order confirmation is decisive.
6.3 An expressly stated delivery period may be postponed by up to 7 days for organisational or logistical reasons; we will inform you without undue delay. A postponement beyond that requires your consent; in the case of a postponement of more than 14 days, consumers may withdraw from the contract, and we will refund payments already made without undue delay. Statutory rights remain unaffected.
7. Delivery delays, force majeure and withdrawal
7.1 Delivery delays compared with the usual delivery time may arise in particular due to (without this giving rise to a right to extend the latest delivery date stated in Section 5.3):
- production or quality controls,
- delays at suppliers or pre-suppliers,
- transport and logistics bottlenecks,
- capacity problems with shipping service providers,
- dangerous goods regulations or transport requirements for lithium batteries,
- customs clearance or regulatory measures,
- strike, force majeure, natural events or other unforeseeable events,
- subsequent change requests by the customer.
7.2 Exceeding the guide value of 7 business days does not in itself constitute delivery default or a ground for withdrawal or damages. After expiry of the binding latest delivery date (Section 5.3), the statutory rights apply.
7.3 As soon as we recognise that a delivery is delayed compared with the usual delivery time, we will inform you without undue delay by e-mail of the expected delivery time.
7.4 Consumers may withdraw from the contract for late delivery if the agreed delivery time or the latest delivery date stated in Section 5.3 has expired and they have unsuccessfully requested us to deliver within a reasonable grace period; the grace period may also be set by e-mail. Statutory exceptions in which no grace period is required (e.g. serious and final refusal to deliver or an expressly agreed fixed date), as well as other statutory rights of the consumer, remain unaffected.
7.5 If delivery is delayed or made impossible by force majeure (an external, unforeseeable event that cannot be averted even with the utmost care, for example natural events, epidemics, war, official prohibitions, strikes outside our company, blocked transport routes) or by other unforeseeable obstacles that we could not avert despite reasonable care and for which we are not responsible (for example interruption of supply chains, customs and official measures, dangerous goods and transport restrictions, energy or raw material shortages, in each case insofar as unforeseeable), the delivery time is extended with regard to entrepreneurs by the duration of the obstacle plus a reasonable start-up period of no more than 14 days. With regard to consumers, this applies insofar as it does not restrict the statutory right to withdraw from the contract after expiry of the delivery period and unsuccessful setting of a reasonable grace period. We will inform you without undue delay.
7.6 If an obstacle within the meaning of Section 7.5 lasts longer than two months, both contracting parties are entitled to withdraw from the contract. In that case we will refund payments already made without undue delay, at the latest within 14 days.
7.7 Claims for damages for late delivery are governed by the statutory provisions; with regard to entrepreneurs, Section 14.2 of our GTC additionally applies, and with regard to consumers Sections 14.1 and 14.3 of our GTC apply.
8. Partial deliveries
Partial deliveries are permissible to the extent they are reasonable for the customer. We bear additional shipping costs for reasonable partial deliveries unless otherwise expressly agreed.
9. Delivery and customer cooperation
9.1 The customer must ensure that the delivery address is correct, complete and deliverable and that delivery is possible during the usual delivery times. Delivery to P.O. boxes or parcel lockers is not possible due to size, weight and dangerous goods regulations.
9.2 The customer must reasonably support the transport service provider if queries arise regarding delivery, appointment scheduling or availability.
9.3 Section 377 UGB (Austrian Commercial Code) applies to entrepreneurs. Entrepreneurs must inspect the goods without undue delay after receipt and report recognisable defects or transport damage without undue delay, recognisable transport damage at the latest within three business days and other recognisable defects at the latest within seven days after receipt, in each case in text form; hidden defects must be reported without undue delay after discovery. Obvious transport damage must also be noted on the proof of delivery.
9.4 Consumers are asked to check the shipment on delivery for externally recognisable transport damage, to note obvious damage on the proof of delivery as soon as possible, to photograph the damage and the packaging and to inform us promptly. This facilitates processing with the carrier. Failure to do so has no impact on the statutory rights of the consumer.
9.5 A change of the delivery address after conclusion of the contract is only possible as long as dispatch has not yet been initiated. Reasonable additional costs actually incurred as a result (e.g. redirection, repeated shipping) are borne by the customer.
10. Risk transfer
10.1 With regard to consumers, the risk of accidental loss or accidental deterioration of the goods passes only upon handover to the consumer or to a third party named by the consumer and different from the carrier.
10.2 With regard to entrepreneurs, the risk passes upon handover of the goods to the carrier, forwarder or other transport service provider, even if we organise the transport or deliver carriage paid.
10.3 If the customer commissions a carrier themselves without using a selection option suggested by us, the risk passes upon handover to that carrier insofar as this is provided by law.
11. Non-acceptance, return and re-shipping
11.1 If delivery is not made or not accepted in time for reasons attributable to the customer (in particular incorrect or incomplete address, not being present despite an agreed appointment, or refusal of acceptance without legal grounds), we are entitled to charge the costs actually incurred by us as a result (return transport, storage, renewed shipping). With regard to consumers, this is limited to costs actually incurred and proven; we do not charge consumers a flat-rate handling or re-storage fee. With regard to entrepreneurs, we may additionally charge reasonable handling effort.
11.2 Statutory rights of the customer to refuse acceptance for justified statutory reasons and the consumer's effective withdrawal remain unaffected; costs under Section 11.1 do not arise in such cases. If you wish to withdraw from the contract, please state this expressly in accordance with the withdrawal notice.
11.3 If you do not accept the returned goods even after a reasonable grace period of at least 14 days has been set, we are entitled to withdraw from the contract. In that case we will refund payments already made less the costs to be reimbursed under Section 11.1. Further statutory rights remain unaffected.
12. Self-delivery and unavailability
12.1 If, despite a properly concluded congruent covering transaction, we are not supplied by our supplier through no fault of our own, or if the product is permanently unavailable after the conclusion of the contract through no fault of our own, we may withdraw from the contract in whole or in part.
12.2 In that case we will inform the customer without undue delay and refund payments already made without undue delay, at the latest within 14 days.
13. Contact for shipping questions
For questions about shipping status, delivery or delivery dates you can reach us at:
2Mountain-Development GmbH
Neualmerstrasse 37
5400 Hallein
Austria
E-mail: office@2mountain-development.com
Phone: +43 800 7000 477
