Refund policy
Key points at a glance
- The withdrawal period is fourteen days from the day on which you or a third party named by you, who is not the carrier, has taken possession of the goods (for several goods ordered in one order and delivered separately: the last of the goods).
- In addition to the statutory right of withdrawal, there is no voluntary right of return or exchange.
- You bear the direct costs of returning the goods.
- You are only liable for a loss in value of the goods if it is due to handling that is not necessary to check the goods (Section 4).
The withdrawal notice in Section 2 is decisive.
1. Contracting party and contact
2Mountain-Development GmbH
Neualmerstrasse 37
5400 Hallein
Austria
Phone: +43 800 7000 477
E-mail for legally binding withdrawal declarations and complaints: office@2mountain-development.com
Service and support: support@gooter-golf.com
2. Statutory right of withdrawal for consumers
In distance contracts, consumers have the statutory right of withdrawal in accordance with the following notice.
Right of withdrawal
You have the right to withdraw from this contract within fourteen days without giving any reason.
The withdrawal period is fourteen days from the day on which you or a third party named by you, who is not the carrier, has taken possession of the goods. If you have ordered several goods in one order and they are delivered separately, the withdrawal period is fourteen days from the day on which you or a third party named by you, who is not the carrier, has taken possession of the last of the goods.
To exercise your right of withdrawal, you must inform us, 2Mountain-Development GmbH, Neualmerstrasse 37, 5400 Hallein, Austria, phone +43 800 7000 477, e-mail office@2mountain-development.com, of your decision to withdraw from this contract by means of an unambiguous statement. You may use the model withdrawal form at the end of this page, although this is not mandatory.
To meet the withdrawal deadline, it is sufficient for you to send the communication concerning the exercise of the right of withdrawal before the withdrawal period expires.
Consequences of withdrawal
If you withdraw from this contract, we will reimburse to you all payments received from you, including delivery costs, without undue delay and no later than fourteen days from the day on which we receive your notification of withdrawal. This excludes additional costs resulting from your choice of a type of delivery other than the cheapest standard delivery offered by us.
We will use the same means of payment for the reimbursement as you used for the original transaction, unless expressly agreed otherwise with you. In no event will you be charged any fees as a result of this reimbursement.
We may withhold reimbursement until we have received the goods back, or until you have supplied evidence of having sent back the goods, whichever is earlier.
You must return or hand over the goods to us, or to a return address we provide, without undue delay and in any event no later than fourteen days from the day on which you notify us of the withdrawal from this contract. The deadline is met if you send back the goods before the fourteen-day period expires.
You bear the direct cost of returning the goods. For goods that cannot be returned by regular post due to their nature (electric golf trolleys, golf scooters and golf carts), the direct return costs within the European Union are estimated at no more than approximately 350 EUR per device. Goods that can be sent as a parcel (for example golf bags, Travel Hard Case and beach headrest) can be returned as a regular parcel.
You only have to pay for any loss in value of the goods if this loss in value is due to handling that is not necessary to check the nature, characteristics and functioning of the goods.
3. Additional notes on practical handling
The following notes serve to ensure quick and reliable processing. They are not additional requirements for the validity of the withdrawal but are co-operation obligations in the interest of orderly handling.
3.1 Submitting the withdrawal declaration
For faster handling, we recommend sending the withdrawal by e-mail to office@2mountain-development.com, including the following details:
First and last name
Order number
Delivery address
Delivery date
Serial number of the device, if available
Phone number or e-mail address for queries
3.2 Photos and condition documentation
To document the return condition, we ask you to submit current photos of the product together with the withdrawal declaration, in particular of:
Overall view of the device
Tyres and underside
Handlebar and folding area
Battery, charger and accessories
Packaging condition
Visible soiling, scratches or signs of use
If no photos are provided, the condition and value-loss assessment will be based solely on the condition determined upon receipt of the goods.
3.3 Return and tracking number
Please return the goods packaged safely for transport, complete and in a condition that allows damage-free transport.
Please send us the tracking number and the shipping service provider after dispatch. Please send the goods back to us prepaid. If we accept a shipment sent carriage forward (without prepaid postage), we may deduct from the refund the costs we have actually incurred as a result, insofar as they are to be borne by you as direct return costs under this notice, and we will notify you of them in a comprehensible manner. The effectiveness of the withdrawal remains unaffected.
3.4 Original packaging
The use of the original packaging is strongly recommended. A return without the original packaging does not render the withdrawal ineffective. It may, however, result in an additional loss in value insofar as the goods actually lose value as a result and the opening of the packaging is not attributable to the permitted examination of the goods. The loss in value regularly corresponds to the cost of replacement packaging; if the goods can demonstrably no longer be sold as new without the original packaging, it is the actual loss in value (Section 4).
3.5 Return of the battery
Lithium batteries must be packaged and transported in a safety-relevant manner. Please observe the safety instructions provided and the applicable transport regulations for lithium batteries. Damaged, deformed, swollen, leaking or noticeably hot batteries may not be returned without prior coordination with us. We will coordinate the return without undue delay after your notification and, on request, arrange dangerous-goods-compliant return transport in accordance with Section 3.6. This does not shorten the return period of fourteen days; it is met if you request the coordination within the period and then dispatch the goods without undue delay.
3.6 Return transport through our freight forwarder
For devices that cannot be returned by regular post, we arrange return transport through our freight forwarder on request. We will inform you of the costs in advance; you bear the costs actually incurred as direct costs of returning the goods, but no more than the estimated amount of approximately 350 EUR per device stated in Section 2. The order is placed only with your consent. You may equally carry out the return yourself or commission a transport service provider of your choice. Commissioning our freight forwarder is not a prerequisite for an effective withdrawal.
4. Compensation for loss in value on withdrawal
You only have to compensate for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary to check the nature, characteristics and functioning of the goods. You may examine the goods in the same way as would be possible in a shop. Whether and to what extent there is a loss in value is determined in each individual case on the basis of the actual condition of the goods upon receipt.
4.1 Guide values for assessing a loss in value
The table below contains non-binding guide values as an aid for assessing a loss in value that is due to handling of the goods that is not necessary to examine them. It is not a flat rate, not part of the contract and does not change the withdrawal notice in Section 2. The decisive factor is always the assessment in the individual case on the basis of the actual condition of the returned goods upon receipt and the loss in value actually incurred. You remain free to prove that no loss in value, or only a lower loss in value, has occurred. Several factors reducing value are not added together beyond the loss in value actually incurred; compensation is in every case limited to the actual loss in value. We do not demand compensation for defects that were already present at delivery or for damage that occurred during transport to you.
| Case | Typical condition | Guide value for loss in value |
|---|---|---|
| 1 | Original packaging, unopened, complete and without marks | 0 % |
| 2 | Packaging opened, goods unused, complete, without marks | 0 %* |
| 3 | Goods removed, accessories unpacked, no assembly, not put into operation | 0 %* |
| 4 | Partly assembled or adjusted, but not driven and without signs of use | 0 %* |
| 5 | Assembled, but only a short functional check or test drive on level ground, without recognisable signs of use | 0 %* |
| 6 | Short functional check with minimal handling marks that result solely from the permitted examination | 0 %* |
| 7 | Original packaging missing or clearly damaged, insofar as this is not due to the opening necessary for the examination (goods otherwise in good condition) | Cost of replacement packaging or, where the goods can demonstrably no longer be sold as new without the original packaging, the actual loss in value (guide value up to 10 %) |
| 8 | Scratches, abrasion or damage to the surface that go beyond the permitted examination | Repair or refurbishment costs, at most the actual loss in value (guide value 10–30 %) |
| 9 | Driving or use marks that go beyond a short functional check (e.g. tyre wear, tracks after several rides, first marks on tyres, underside, folding or handlebar areas) | 20–35 % |
| 10 | Outdoor use beyond a short test drive, with tyre wear and grass, soil or dust residues | 30–50 % |
| 11 | Clear use in real conditions, in particular on a golf course, asphalt, gravel or wet ground | 40–60 % |
| 12 | Clear signs of use that go beyond the permitted examination on the frame, handlebar, footboard, wheels or controls | 40–60 % |
| 13 | Heavy soiling requiring cleaning, in particular on tyres, underside, drive or plug connections | Cleaning or refurbishment costs, at most the actual loss in value |
| 14 | Missing accessories or components, in particular charger, mounts, tools or manual | Replacement cost of the missing part, at most the actual loss in value |
| 15 | Missing battery, or battery damaged by handling that goes beyond the examination (e.g. opening, misuse, non-approved charger) | Replacement or repair costs, at most the actual loss in value |
| 16 | Use of non-approved accessories or spare parts, unauthorised modifications or interventions | 50–100 %, insofar as the goods actually lose value as a result (guide: effort for removal or restoration; 100 % only if unusable) |
| 17 | Technical impairment, safety defect, damage to electronics, motor, brake or folding mechanism, insofar as caused by handling that goes beyond the examination and not due to a defect already present at delivery | Repair costs or actual loss in value (guide value 60–100 %; 100 % only if irreparable) |
| 18 | Goods can only be sold as B-grade goods | Difference between new price and the price that can be achieved on resale as B-grade goods (actual loss in value) |
| 19 | Goods only usable as a source of spare parts or economically unusable (total loss) as a result of handling that goes beyond the examination | up to 100 %, only on proof of unusability |
* In these cases we do not demand compensation as long as the examination of the goods is not exceeded. Compensation only comes into consideration once the handling of the goods has gone beyond the permitted examination and the goods have actually lost value as a result.
4.2 Assessment principles
A permitted examination of the goods corresponds to handling as would also be possible in a shop. This includes in particular unpacking, setting up, unfolding and folding, inserting and charging the battery, checking the controls and a short functional check including a short test drive on level ground. We do not demand compensation for this.
Use that goes beyond a short functional check, in particular longer rides, use on golf courses or under real operating conditions, goes beyond a mere examination.
Marks on tyres, underside, footboard, frame, handlebar, plug connections or charging unit may indicate use that goes beyond a mere examination. We assess in the individual case whether marks are due to a permitted examination; we take your information and photos into account.
The actual loss in value is assessed in the individual case taking into account completeness, cleanliness, technical function, resaleability and safety condition.
4.3 Settlement
We inspect the returned goods without undue delay after receipt. We may set off a loss in value to be compensated by you under this notice against the refund. We will notify you of the deduction and how it is calculated in a comprehensible manner at the latest with the refund and, on request, provide you with photos of the condition upon receipt. In any event we pay undisputed amounts back on time. Your right to dispute the loss in value or to prove a lower loss in value remains unaffected.
5. Exclusion of a voluntary right of return
In addition to the statutory right of withdrawal there is no voluntary right of return or exchange going beyond this, unless we expressly agree otherwise in writing.
6. Model withdrawal form
If you wish to withdraw from the contract, please complete this form and return it.
To
2Mountain-Development GmbH
Neualmerstrasse 37
5400 Hallein
Austria
E-mail: office@2mountain-development.com
I/we (*) hereby withdraw from the contract concluded by me/us (*) for the purchase of the following goods (*) / the provision of the following service (*)
Ordered on (*) / received on (*)
Name of consumer(s)
Address of consumer(s)
Signature of consumer(s) (only if this form is notified on paper)
Date
(*) Delete as appropriate.
7. Electronic withdrawal function (withdrawal button)
You can also declare your withdrawal via our permanently available electronic withdrawal function. You will find the „Withdraw from contract“ button in the footer of every page of our online shop. On the form that opens there, you enter your name, order number and email address and submit the withdrawal using the „Confirm withdrawal“ button. After submitting your declaration, you will receive an automatic confirmation of receipt by email without undue delay.
